Chat live with a customer service representative Monday through Friday from
8:00 A.M - 5:00 P.M. Eastern Time. Click the button below to
begin. Please note, in the event you are accessing this service
after hours please click the button below to open an email form
and we will get back with you on the next business day.
How it Works
Live Help is a chat tool that allows a WV.gov Live Help Operator to help you
find the information you need if it is available on an official state website.
Though the live help operators may not be able to provide answers to specific
questions, they will be able to direct you to a relevant web page or in some
cases an agency contact to help you obtain the answer to your question.
This service is not able to answer homework questions or research assignments.
Please DO NOT
put confidential and personal information such as
social security number, date of birth, bank account, credit card information, or
medical information in your Live Help communications to WV.gov. Your privacy
cannot be protected or insured during Live Help, email or web form transmission.
See the WV.gov Privacy Statement
for more information.
Live Help uses pop-up windows to initiate a Live Help session. If you have
installed a pop-up ad blocker, Live Help may not be available to you unless you
disable pop-up ad blocking programs before entering.
Note: The Live Help operator will have access to certain information about your