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Live Help

Chat live with a customer service representative Monday through Friday from 8:00 A.M - 5:00 P.M. Eastern Time. Click the button below to begin.  Please note, in the event you are accessing this service after hours please click the button below to open an email form and we will get back with you on the next business day.

How it Works

Live Help is a chat tool that allows a WV.gov Live Help Operator to help you find the information you need if it is available on an official state website. Though the live help operators may not be able to provide answers to specific questions, they will be able to direct you to a relevant web page or in some cases an agency contact to help you obtain the answer to your question.

This service is not able to answer homework questions or research assignments.

Privacy

Please DO NOT put confidential and personal information such as social security number, date of birth, bank account, credit card information, or medical information in your Live Help communications to WV.gov. Your privacy cannot be protected or insured during Live Help, email or web form transmission. See the WV.gov Privacy Statement for more information.

Important

Live Help uses pop-up windows to initiate a Live Help session. If you have installed a pop-up ad blocker, Live Help may not be available to you unless you disable pop-up ad blocking programs before entering.

Note: The Live Help operator will have access to certain information about your session.