In order to continue the success of WV.gov, we pride ourselves in monitoring service metrics and customer feedback. We utilize this information to suggest future service enhancements thus ensuring that we provide the best possible web experience to our users based on their own behavior.
Keys to success
We monitor page views, time spent on page and bounce rates to determine the effectiveness of every online service.
We closely monitor adoption statistics to determine the successful migration from offline to online services.
We conveniently place surveys throughout the site for users and government partners to complete in order to provide valuable feedback.