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 Consumer Protection 

 Consumer Protection 

Auditor's Office "Ask the Expert" Investor Education Series
Listen to previously recorded investment education discussions conducted by the State Auditor's Office with industry investor experts.

Auditor's Office Public Service Announcements
Listen or watch these important public service announcements from the State Auditor's Office to learn more about investment scams.

Board of Medicine Services
The WV Board of Medicine offers services to the public that include license verifications, complaint filing, a newsletter, and license holder directory.

Client Protection Fund Rules
Rules for lawyers' funds for client protection of the West Virginia State Bar.

Cosmetology Complaint Form
Form used to submit a complaint to the Board of Barbers and cosmetologists in the State of West Virginia.

Federal Reserve Board: Electronic Check Conversion
Frequently asked questions and answers on electronic check conversion.

Freedom of Information Act Handbook
Pursuant to the fundamental philosophy of the American constitutional form of representative government which holds to the principle that government is the servant of the people, and not the master of them, it is hereby declared to be the public policy of the state of West Virginia that all persons are, unless otherwise expressly provided by law, entitled to full and complete information regarding the affairs of government and the official acts of those who represent them as public officials and employees.

FTC: Identity Theft Handbook
Brochure identifying the common ways id theft happens and helpful tips for how to avoid id theft.

FTC: Take Charge Over Identity Theft
Brochure to help you remedy the effects of an identity theft. It describes what steps to take, your legal rights, how to handle specific problems you may encounter on the way to clearing your name, and what to watch for in the future.

General Consumer Complaint Form Instructions
Instructions for filling out the consumer complaint form.

Guidance on Nontraditional Mortgage Product Risks
Guide that will assist state regulators of mortgage brokers and mortgage companies (referred to as “providers”) not affiliated with a bank holding company or an insured financial institution to promote consistent regulation in the mortgage market and clarify how providers can offer nontraditional mortgage products in a way that clearly discloses the risks that borrowers may assume.

Health Spa Informative Checklist
Checklist identifying all necessary documents needed to process the health spa registration form.

How to File a Freedom of Information Request in WV
Document describing the procedure for filing a freedom of information request in West Virginia.

Important Things Seniors Should Know
Medicaid estate recovery information.

Instructions for Housing Complaint Forms
Instructions on housing complaint forms for the WV Human Rights Commission.

Know Your Credit
Informational brochure on understanding, maintaining and improving your credit history.

Know Your Mortgage
Informational brochure with tips on what you should know before getting a loan for a home.

Legal Aid Resources
This document provides the location and contact numbers of Legal Aid centers throughout the State.

Office of the Attorney General Annual Reports
The Office of the Attorney General annually reports its activities and concerns regarding numerous consumer concerns and anti-trust matters. The annual report on the activities of the West Virginia attorney general's consumer protection and antitrust divisions.

On The Level: A Consumer's Guide to Hiring a Contractor
Helpful brochure with tips for hiring a contractor to do home repairs.

On The Mark: A Guide to Concealed Weapons Laws in West Virginia
Helpful brochure to assist you in learning about West Virginia concealed weapons law and where in the country your West Virginia license is recognized.

Open Meetings Handbook
A summary of the law on open governmental proceedings, also known as the open meetings or sunshine act.

Report on Gasoline Prices
Report on the prices paid by West Virginia consumers of gasoline.

Representing Yourself in West Virginia Courts
Guide that will give you a better idea of how the court system works. If you ever do need to go to court – to settle a dispute with a business or a neighbor, to get a divorce, or to collect child support – you will know the basic steps.

Seniors Against Investment Fraud
The Seniors Against Investment Fraud (SAIF) program is an innovative educational outreach campaign with the purpose of educating and empowering West Virginia's seniors on detecting, avoiding and stopping investment fraud, as well as providing information on what to do if victimized.

Take Charge: Don't Be a Slave to Credit Cards
Helpful brochure meant to serve as a roadmap to help you navigate the world of credit cards so that they may serve your financial needs and conveniences.

Tenant Rights Handbook
Handbook on tenants rights.

The Reverse Mortgage: An Income Option for Senior Citizens
Helpful brochure describing reverse mortgages, which allow consumers to convert the value of their homes into cash without selling the home or moving out.

Verify an Optometrist License
Use this resource to verify a license with the WVBO Licensee database.